Terms and conditions
Cooltourspain, represented as CTS in this document, states that:
1-.Required documents
Customer assumes sole responsibility to independently confirm all documentation requirements for all passport, Photo IDs and/or printed/electronic tickets. Customer(s) assumes sole responsibility for, and hereby releases CTS from any claims or responsibilities for any damages incurred as a result of customer(s) failure to comply with applicable documentation requirements at all times.
2-. Payments
CTS accepts Visa, Paypal, International Bank transfers (fees to be covered by customer’s bank) and cash in hand (last minute base during the week days only. CTS holds all reservations processed by the booking date/activity date. If payment is not received by CTS on or before the booking/ payment date, reservations are automatically cancelled. Without limitation, customer(s) voluntarily hold CTS harmless for cancellation of any booking for either late payment or declination of a credit/debit card.
3-. Pricing
Prices and availability quoted by CTS are subject to change. Pricing and availability may change without notice. Passenger agrees that CTS is not responsible for any errors or omissions in any quotes, advertisements, including, not limited to our website or flyers/posters, resulting in inventory, content, or pricing discrepancies, nor is CTS responsible for any errors or omissions that may occur as a result of incorrect information from third parties. CTS reserves the right to charge customer(s) for any increase in taxes, fees or surcharges (i.e. transportation). Customer(s) acknowledge this right, and agree to pay any such additional taxes, fees, and surcharge.
When requesting any bike related service or graffiti/street art workshop, the quote will only be valid for a week (depending on availability). Please ask for an updated quote of the service provided.
6-. Cancellation policies
All cancellations must be in writing and sent to CTS by email to bookings@cooltourspain.com Cancellations sent to any other addresses will not be processed. Upon making the booking, customer(s) hereby accept & acknowledge liability for all cancellation fees imposed by CTS and/or any supplier. Cancellations are posted on the day that the complete cancellation documents are received and confirmed by CTS . GMT Time on business days. All other cancellations will be posted on the next business day.
No shows and late minute cancellations are not granted a full refund. Copy of the ID/ passport, credit/debit card must be sent to bookings@cooltourspain.com
8-. Cooltourspain Vouchers/coupons
Customer with a voucher will contact info@cooltourspain.com to process your booking and offer you the dates available. You may receive a personalized CTS voucher/coupon (“Voucher”) for some of the events we organize. In order to redeem your CTS Voucher(s) at any of the activities offered you must provide the original, authentic CTS Voucher to the appropriate tour leader. For security purposes, when redeeming your CTS Voucher you must present a valid Photo ID/ passport and sign any required documentation. This is for identification purposes and helps us to prevent fraud.
In some cases CTS also requires that you present the credit/debit card used to purchase your tour or ticket at the time of redemption. This generally applies only to attraction and show tickets. This helps us to prevent credit-card misuse. Any changes or amendments will be made at CTSs sole discretion.
Please note that your CTS Voucher(s) can be confiscated – and immediately canceled without refund – if your signature and/or name do not match those shown on either your credit or debit card or coupon.